Joe H Uvh

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Verified Reviewer
| map-marker Des Moines, Iowa

Digging next to transformer in back yard of my clients home

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I am a real estate agent in Des Moines and your company dug a four foot deep hole next to a transformer that has not been filled back in. The location is 4237 Hull Avenue, Des Moines, Iowa 59317. Can you please complete this work immediately.
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Preferred solution: We would like them to complete work in back yard and fill up the hole that was dug which is 4 ft deep.

User's recommendation: Beware if when a utility company digs *** in your back yard and then fails to return to cover it up after work is completed.

Resolved
Maureen M Odn
map-marker Des Moines, Iowa

Resolved: Account closure

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Updated by user Aug 26, 2023

If they are serving the area.

Original review Aug 24, 2023
I recently went online to see new charges only to find out that my account had been closed 23 days prior, which is interesting since I still live at the address. It seems someone in my apartment complex called to start service 23 days ago and either didn't know their bldg number (this genius company has the same apartment numbers in each bldg), there are 9.

Anyway, MA didn't bother to confirm my apartment had been vacated before closing my MA account. So, since it's been a few weeks they had to reinstate me with a new account number.

Which as far as I can figure this other person has had no electric, in her name anyway, I guess the complex has been picking up the bill. Not my problem!
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User's recommendation: Keep a sharp eye on your billing.

Anonymous
map-marker Des Moines, Iowa

Meter solid ice

This was not me!! Must have clicked on it accidentally. I am quite happy with the response to my iced meter! They sent someone out in what seemed like a matter of minutes and resolved the issue!!
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Sabrina W Nlx

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Verified Reviewer

Money hungry

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Literally owed 300 and got a shut off notice on my door. This happens all the time. I could see if I was thousands of dollars behind. But get a shut-off notice when I have a little kid at home and the weather is getting cold over 300 dollars is honestly bs
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Preferred solution: A different power company

User's recommendation: If you can get your electricity somewhere else do it and let me know. I wish we had a different company to choose from

izzabella c

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Verified Reviewer

They don’t get what i’m trying to say

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i have been trying to get ahold of someone for my account number and it wont do *** about it. i have called multiple times and i cant do it anymore
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Murat Lkz

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Verified Reviewer

Billing

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Nothing I can't get in account. You don't need 100 symbols for me to tell you the details of help. Cuz I still can't get into account
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Preferred solution: Into my account to switch payment plan

Mercedes M Mfx

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Verified Reviewer
| map-marker Davenport, Iowa

About tree in my lines

Don't know what you mean by your question if there's still a problem. I'm still waiting to be contacted about tree in lines, to which hopefully someone will do it soon. My concern is that wouldn't want something to happen and then someone telling me, why didn't I ask for help sooner.
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Mercedes M Mfx

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Verified Reviewer

Trees in electrical lines

Seriously??? How else do you want to explain my needs for your attention to this matter? I really don't understand, think I've been very explanatory. If you all can't help or don't want to, just let me know. Very disappointed... Thanks.
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Preferred solution: Answers

Josaiah Gjr
map-marker Seattle, Washington

I oŵn a YWCA in MT

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MidAmerican Energy - I oŵn a YWCA in MT
My facility has modernized so much from it's historical value. That monetary values are not only necessary but value system from corporate entities are reliable sources to the Future and National Low Income Housing Coalition. Org to help structure
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User's recommendation: Corporate sponsors to Intern our young people.

Anonymous
map-marker Rock Island, Illinois

Flickering lights

Service man arrived within 10 minutes of complaint and very thorough and professional! Did an excellent job!
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Anonymous
map-marker Glenwood, Iowa

Repair light

called them to repair yard light that i pay a monthly fee for. it has been over five weeks and still has not been repaired. the worse service i have ever experienced and i am 84 years old!!!
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Vincent L Jnp

Very friendly and courteous service.

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The operator was very friendly and customer oriented. Concern for customer satisfaction was very important to the receptionist. Very satisfied!
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Pros:
  • Great customer service

Preferred solution: Nothing more to discuss.

User's recommendation: Don't worry about a thing!

Alyssa M Gyt
map-marker Davenport, Iowa

Power outage

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It said they are not available at this time the webpage isnt working either. If we are having an outage it would be nice to be able to get ahold of you guys or even see a map but the website wont load.
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Preferred solution: Apology

User's recommendation: Answer

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